| 1.) What services does Cedar-Rapids.net provide? |
| 2.) Do I need software to utilize cedar-rapids.net services? |
| 3.) What do I need to connect via dialup to Cedar-Rapids.net? |
| 4.) Where can I check my dialup usage? |
| 5.) I've received an email supposedly from Com-Link or Cedar-Rapids.net Staff. Is it legitimate? |
| 6.) My computer keeps disconnecting itself, how can I change that? |
| 7. ) How fast is DSL? |
| 8.) Is DSL available in my area? |
| 9.) Do I need a telephone line for DSL? |
| 10.) What do I need to connect via DSL to Cedar-Rapids.net? |
11.) What can I do if my DSL stops working?
Return to Top of Page |
| 12.) Does Cedar-Rapids.net provide static IPs, or dynamic IPs? |
| 13.) What email addresses are available to customers? |
| 14.) What email programs can I use with my cedar-rapids.net email address? |
| 15.) What are the POP3 and SMTP servers for Cedar-Rapids.net? |
| 16.) To setup my email through my email client, what information do I need? |
| 17.) How can I access my cedar-rapids.net email while travelling? Do you offer webmail service? |
| 18.) How do I change my email password? |
| 19.) How can I get my own webpage? |
| 20.) My site is hosted with you, how can I access and edit it? |
| 21.) Can I access my other email addresses with Cedar-Rapids.net service? |
| 22.) Does Cedar-Rapids.net provide Tech Support? |
|
1.) What services does Cedar-Rapids.net provide?
Cedar-Rapids.net serves clients in all aspects of networking services.
This includes dial-up access, ISDN, DSL, T1, and T3 connections, etc.
For current services, please see our services list. |
2.) Do I need software to utilize cedar-rapids.net services?
No software is required to use cedar-rapids.net services. For our DSL
customers, there is a CD included with the modem which is to easily
allow DSL installation by the customer themselves. If you need any help
connecting to Cedar-Rapids.net, please contact us at 319-665-6555. |
3.) What do I need to connect via dialup to Cedar-Rapids.net?
All you need to connect via dialup to Cedar-Rapids.net is a properly
functioning modem for your computer, a phone line running from your
computer to the phone jack, a username, a password, and the phone
number to dial. The last three items can be obtained by calling
Cedar-Rapids.net support staff at 319-665-6555. |
4.) Where can I check my dialup usage?
For our dialup customers, an online tool is available to check your time usage. Login using your dialup username and password to check your usage.
Return to Top of Page |
5.) I've received an email supposedly from Com-Link or Cedar-Rapids.net Staff. Is it legitimate?
Unless
you had been corresponding with us previously regarding a similar
issue, the email is only legitimate if signed with a specific name of
one of our staff, and a phone number that you can reach us at. We will
never sign a generic "Support" name, or include an attachment in an
email, unless we discussed it with you previously.
|
6.) My computer keeps disconnecting itself, how can I change that?
If your computer disconnects itself when you open up Internet Explorer
or Outlook Express, you simply need to change a few settings in those
programs. For Internet Explorer, navigate to the Tools menu, and choose
'Internet Options'. Click the 'Connections' tab, and 'dialup settings'.
Here, there are three options: Always dial this connection, Dial when
no network is present, and never dial a connection. We recommend "Dial
when no network is present." |
7.) How fast is DSL?
DSL is available in several different speeds. Please contact us at
319-665-6555 for speeds that are available in your area. Our standard
residential service is 256K, download and upload speeds. However, we do
provide faster connections up to 1.5Mbps. |
8.) Is DSL available in my area?
We can qualify you for DSL by your address, or your phone number. Your
address must be close to a telco central office (CO) to qualify for
DSL, otherwise the signal quality is degraded significantly. |
9.) Do I need a telephone line for DSL?
DSL signals travel across a phone line, so a phone line is required.
However, actual phone service is not required, although having a Qwest
phone line does drop the price of the DSL package. Prices for
Stand-Alone DSL (DSL with no phone service) can be found here.
Return to Top of Page |
10.) What do I need to connect via DSL to Cedar-Rapids.net?
To connect to Cedar-Rapids.net via DSL, you will need a login and a
password, and the DSL modem package sent to you. The username and
password can be obtained from Cedar-Rapids.net support at 319-665-6555. |
11.) What can I do if my DSL stops working?
If your DSL is not functioning, first try power-cycling the DSL
modem/router. This just means removing the power plug from the modem
for at least 60 seconds, before plugging the modem/router back in.
Power-cycling usually resets and reconnects the modem to our servers
without problem. If you have tried this several times, please contact
Cedar-Rapids.net support staff at 319-665-6555. |
12.) Does Cedar-Rapids.net provide static IPs, or dynamic IPs?
Most
of our clients use dynamic IPs. However, if you require a static IP,
they are available. Please let the Cedar-Rapids.net staff member you
speak with know that you'd like a static IP. |
13.) What email addresses are available to customers?
Cedar-Rapids.net email addresses are available for our Cedar Rapids area based clientele.
Return to Top of Page |
14.) What email programs can I use with my cedar-rapids.net email address?
You can use most email programs available for your cedar-rapids.net
email address. Popular choices include Microsoft Outlook Express,
Eudora, and Macintosh Mail. If you have any questions setting up your
email in your favorite email program, please don't hesitate to contact
us for help. |
15.) What are the POP3 and SMTP servers for Cedar-Rapids.net?
Both the POP3 and SMTP servers for Cedar-Rapids.net are 'mail.cedar-rapids.net' |
16.) To setup my email through my email client, what information do I need?
You will need the following information to setup email in an email
client, such as Microsoft Outlook Express, or Eudora. You will need
your account/user name, which is your full email address (i.e., yourname@cedar-rapids.net).
You will also need your password, an incoming POP3 mail server address,
and an outgoing SMTP mail server address. Both the POP3 and the SMTP
servers for Cedar-Rapids.net are mail.cedar-rapids.net.
We do use smtp authentication, if your client asks for that
information. When that information is entered, you should be ready to
email!
Return to Top of Page |
17.) How can I access my cedar-rapids.net email while travelling?
Do you offer webmail service?
Cedar-Rapids.net offers a webmail service where you can view your
emails while away from your usual computer or on travel. The webmail
can be reached through a web browser at http://mail.cedar-rapids.net.
The login is your full email address, and your password. New emails,
and emails left on the server will be available here. Here you can
compose and read new mail, and also change your password and your
display name
(Note: Most email programs delete messages from the server once they've
been downloaded. Please don't be surprised that all messages are not
there). |
18.) How do I change my email password?
You can change your email password through the webmail client, or call
one of our support staff members at 319-665-6555. You reach the webmail
page by going to http://mail.cedar-rapids.net. Once logged in, a
drop-down menu in the upper right corner of the mail window contains
options for you to set. One of these options is 'Password'. Here it
will prompt you for your old password, followed by your new password.
If you can not remember your password, you will need to contact
Cedar-Rapids support staff at 319-665-6555. |
19.) How can I get my own webpage?
Cedar-Rapids.net provides web hosting for personal use. If you prefer,
you can register a domain name with us, and host the domain name on our
machines. However, space if available for your personal website on our
machines at 'www.cedar-rapids.net/yourusername' as well, if you prefer
not to have your own domain name.
Return to Top of Page |
20.) My site is hosted with you, how can I access and edit it?
We offer connections to edit your website via FTP or FrontPage
Extensions. The type of access was chosen when the domain was setup
with us, and your login and password were provided. If you can not
remember these, please contact our support staff at 319-665-6555. |
21.) Can I access my other email addresses with Cedar-Rapids.net service?
Yes, you can. Cedar-Rapids.net provides complete internet service, so
you can access your AOL, Hotmail, Yahoo, or any other email provider
you use. |
22.) Does Cedar-Rapids.net provide Tech Support?
Tech Support for your internet connection related services is included with your service with us.
Return to Top of Page |
